When we first obtain Personal Data
from you, or when you take a new service or product from us, we will give you
the opportunity to tell us if you do or do not want to receive information from
us about other services or products (as applicable). You can normally do this
by ticking a box on an application form or contract when you first register
with us. You may change your mind at any time by emailing us at info@domeskitchen.co.uk.
Some of the Personal Data we hold
about you may be 'sensitive personal data' within the meaning of the Data
Protection Act 1998, for example, information about your Address and Telephone
Number.
1.Collecting Information
We may collect Personal Data about
you from a number of sources, including the following:
1.1.From you when you agree to take a
service or product from us, in which case this may include your contact
details, date of birth, how you will pay for the product or service and your
bank details.
1.2.From you when you contact us with
an enquiry or in response to a communication from us, in which case, this may
tell us something about how you use our services.
1.3.From documents that are available
to the public, such as the electoral register.
2.Using Your Personal Information
2.1.Personal Data about our customers
is an important part of our business and we shall only use your Personal Data
for the following purposes and shall not keep such Personal Data longer than is
necessary to fulfil these purposes:
2.1.1.To help us to identify you when
you contact us.
2.1.2.To help us to identify accounts,
services and/or products which you could have from us or selected partners from
time to time. We may do this by automatic means using a scoring system, which
uses the Personal Data you have provided and/or any information we hold about
you and Personal Data from third party agencies (including credit reference
agencies).
2.1.3.To help us to administer and to
contact you about improved administration of any accounts, services and
products we have provided before, do provide now or will or may provide in the
future.
2.1.4.To allow us to carry out marketing
analysis and customer profiling (including with transactional information),
conduct research, including creating statistical and testing information.
2.1.5.To help to prevent and detect
fraud or loss.
2.1.6.To allow us to contact you in any
way (including mail, email, telephone, visit, text or multimedia messages)
about products and services offered by us and selected partners unless you have
previously asked us not to do so.
2.1.7.We may monitor and record
communications with you (including phone conversations and emails) for quality
assurance and compliance.
2.1.8.We may check your details with
fraud prevention agencies. If you provide false or inaccurate information and
we suspect fraud, we will record this.
2.2.We will not disclose your Personal
Data to any third party except in accordance with this Privacy Policy.
2.3.We may allow other people and
organisations to use Personal Data we hold about you in the following
circumstances:
2.3.1.If we, or substantially all of our
assets, are acquired or are in the process of being acquired by a third party,
in which case Personal Data held by us, about our customers, will be one of the
transferred assets.
2.3.2.If we have been legitimately asked
to provide information for legal or regulatory purposes or as part of legal
proceedings or prospective legal proceedings.
2.3.3.We employ companies and
individuals to perform functions on our behalf and we may disclose your
Personal Data to these parties for the purposes set out in clause 2.1 or, for
example, for fulfilling orders, delivering packages, sending postal mail and
email, removing repetitive information from customer lists, analysing data,
providing marketing assistance, providing search results and links (including
paid listings and links)payment details rule and providing customer service. Those parties are bound by strict
contractual provisions with us and only have access to Personal Data needed to
perform their functions, and may not use it for other purposes. Further, they
must process the Personal Data in accordance with this Privacy Policy and as
permitted by the Data Protection Act 1998. From time to time, these other
people and organisations to whom we may pass your Personal Data may be outside
the European Economic Area. We will take all steps reasonably necessary to
ensure that your Personal Data is treated securely and in accordance with this
Privacy Policy and the Data Protection Act 1998.
2.4.Where you give us Personal Data on
behalf of someone else, you confirm that you have provided them with the
information set out in this Privacy Policy and that they have not objected to
such use of their Personal Data.
2.5.In connection with any transaction
which we enter into with you:
2.5.1.We, and other companies in our
group, may carry out credit and fraud prevention checks with one or more
licensed credit reference and fraud prevention agencies. We and they may keep a
record of the search. Information held about you by these agencies may be
linked to records relating to other people living at the same address with whom
you are financially linked. These records will also be taken into account in
credit and fraud prevention checks. Information from your application and
payment details of your account will be recorded with one or more of these
agencies and may be shared with other organisations to help make credit and
insurance decisions about you and members of your household with whom you are
financially linked and for debt collection and fraud prevention. This includes
those who have moved house and who have missed payments.
2.5.2.If you provide false or inaccurate
information to us and we suspect fraud, we will record this and may share it
with other people and organisations. We, and other credit and insurance
organisations, may also use technology to detect and prevent fraud.
2.5.3.If you need details of those
credit agencies and fraud prevention agencies from which we obtain and with
which we record information about you, please write to our Data Protection
Manager at Name of Business, Address of Business.
3.Protecting Information
We have strict security measures
to protect Personal Data.
3.1.We work to protect the security of
your information during transmission by using Secure Sockets Layer (SSL)
software, which encrypts information you input.
3.2.We reveal only the last five
digits of your credit card numbers when confirming an order. Of course, we
transmit the entire credit card number to the appropriate credit card company
during order processing.
3.3.We maintain physical, electronic
and procedural safeguards in connection with the collection, storage and
disclosure of personally identifiable customer information. Our security procedures
mean that we may occasionally request proof of identity before we disclose
personal information to you.
3.4.It is important for you to protect
against unauthorised access to your password and to your computer. Be sure to
sign off when you finish using a shared computer.
4.The Internet
4.1.If you communicate with us using
the Internet, we may occasionally email you about our services and products.
When you first give us Personal Data through the Website, we will normally give
you the opportunity to say whether you would prefer us not to contact you by
email. You can also always send us an email (at the address set out below) at
any time if you change your mind.
4.2.Please remember that
communications over the Internet, such as emails and webmails (messages sent
through a website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before they are delivered -
this is the nature of the Internet. We cannot accept responsibility for any
unauthorised access or loss of Personal Data that is beyond our control.
4.3.We may use 'cookies' to monitor
how people use our site. This helps us to understand how our customers and
potential customers use our website so we can develop and improve the design,
layout and function of the sites. A cookie is a piece of information that is
stored on your computer's hard drive through your browser, to recognise your
browser and which records how you have used a website. This means that when you
go back to that website, it can give you tailored options based on the
information it has stored about your last visit. You can normally alter the
settings of your browser to prevent it from accepting cookies.
4.4.If you do not want us to use
cookies in your browser, you can set your browser to reject cookies or to tell
you when a website tries to put a cookie on your computer. However, you may not
be able to use some of the products or services on our website without cookies.
5.Turning Off Cookies in Different
Browsers
The Help menu on the menu bar of
most browsers will tell you how to prevent your browser from accepting new
cookies, how to have the browser notify you when you receive a new cookie and
how to disable cookies altogether. Additionally, you can disable or delete
similar data used by browser add-ons, such as Flash cookies, by changing the
add-ons settings or visiting the website of its manufacturer.
6.Links
6.1.The Website may include
third-party advertising and links to other websites. We do not provide any
personally identifiable customer Personal Data to these advertisers or
third-party websites.
6.2.These third-party websites and
advertisers, or Internet advertising companies working on their behalf,
sometimes use technology to send (or "serve") the advertisements that
appear on the Website directly to your browser. They automatically receive your
IP address when this happens. They may also use cookies, JavaScript, web
beacons (also known as action tags or single-pixel gifs), and other
technologies to measure the effectiveness of their ads and to personalise
advertising content. We do not have access to or control over cookies or other
features that they may use, and the information practices of these advertisers
and third-party websites are not covered by this Privacy Policy. Please contact
them directly for more information about their privacy practices. In addition,
the Network Advertising Initiative offers useful information about Internet
advertising companies (also called "ad networks" or "network
advertisers"), including information about how to opt-out of their
information collection.
6.3.We exclude all liability for loss
that you may incur when using these third party websites.
7.Further Information
7.1.If you would like any more
information or you have any comments about our Privacy Policy, please either
write to us at Data Protection Manager, Name of Business, Address of Business, or email us
at Email Address.
7.2.We may amend this Privacy Policy
from time to time without notice to you, in which case, we will publish the
amended version on the Website. You confirm that we shall not be liable to you
or any third party for any change to this Privacy Policy from time to time. It
is your responsibility to check regularly to determine whether this Privacy
Policy has changed.
7.3.You can ask us for a copy of this
Privacy Policy and of any amended Privacy Policy by writing to the above
address or by emailing us at Email Address. This Privacy Policy
applies to Personal Data we hold about individuals. It does not apply to information
we hold about companies and other organisations.
7.4.If you would like access to the
Personal Data that we hold about you, you can do this by emailing us at Email Address or writing to us at the address
noted above. There may be a nominal charge of £10 to cover administrative
costs.
7.5.We aim to keep the Personal Data
we hold about you accurate and up to date. If you tell us that we are holding
any inaccurate Personal Data about you, we will delete it or correct it
promptly. Please email us at info@domeskitchen.co.uk or write to us at the address above to update your Personal Data.